Privacy Policy

Last Updated: 19th October 2022

1. Introduction

2. What is the Purpose of This Privacy Policy?

3. How Does Greet Define Personal Data?

4. The type of personal information we collect

5. How do we use, store and retain information?

6. Your data protection rights

7. Cookies

8. How to complain

1. INTRODUCTION

In this Privacy Policy, Greet Solutions Limited or the reseller of Services (“Greet”) means the entity that is providing you services and with whom you entered into the Master Service Agreement described below. Note that Greet’s licensors, vendors and service providers may act in Greet’s place with respect to any portion of this Privacy Policy.

2. WHAT IS THE PURPOSE OF THIS PRIVACY POLICY?

Greet Solutions Limited created this Privacy Policy (“Policy”) to demonstrate our firm commitment to the privacy of our customers, resellers, affiliates and visitors to our websites and mobile applications (and those of our vendors and affiliates)

3. HOW DOES GREET DEFINE “PERSONAL DATA”?

 In this Privacy Policy, “Personal Data” means any information about an identified or identifiable individual, in accordance with the meaning of the General Data Protection Regulation (GDPR), or the applicable data protection law for the country in which you are located.

Personal Data is collected, obtained or otherwise processed by Greet in the following situations:

• Through access to or use of Greet websites; and
• Through the submission of information by prospective customers, resellers or affiliates to Greet for purposes of receiving more information about our services; and
• When a new customer, reseller or affiliate of Greet creates a Greet account; and
• When a new customer, reseller or affiliate of Greet purchases our services; and
• When a current customer or affiliate of Greet uses our platform or Services or contacts our customer service or technical support team.

By visiting our websites, creating a Greet account, purchasing Services, or using our platform or Services, you accept the practices set forth in this Privacy Policy.

4. WHAT KIND OF INFORMATION DOES GREET COLLECT?

Greet may collect the following information, which may include Personal Data:

• Personal Data that you voluntarily provide when using our websites or Services, including contact information (e.g., email address, name, telephone number, home or work address, and post or ZIP codes) and billing information (e.g., credit card number, bank account number and billing address);
• Personal Data that is generated through your actions by using our Services, which is collected, used and processed by Greet solely for the purpose of delivering the Service to you;
• Your account information – such as dates of payments owed and received, the subscription services you use or any other information related to your account
• Technical standard information sent by your browser during visits to our websites or your use of our Services, including IP address, the type of device being used, your device’s operating system, location information internet or network activity, language preference and browser type;
• IP Address and information about general usage of our website collected by using a cookie file which is typically stored on the hard drive of your computer. Please see the “Cookies” section.

5. HOW DOES GREET SOLUTIONS LIMITED USE, STORE AND RETAIN INFORMATION?

Greet may use, store and retain information, which may include Personal Data, in the following ways:

• To provide you with information regarding the status of your account and to bill you for our Services;
• To operate, provide and maintain the Services, including providing you with information and Services that you request from Greet, delivering customer service or technical support, and carrying out Greet’s obligations arising from any agreement entered into between you and Greet, including the Agreement;
• To manage our existing and prospective relationships with customers, resellers, distributors, vendors, service providers and affiliates, including accounting, auditing, billing and fee collection;
• To administer, test, analyse and improve Greet’s services, including providing you with information about available Services and related products and services;
• To gather broad demographic and statistical information, and other de-identified or aggregated information, which Greet may use for purposes such as understanding broad demographic trends and statistical information;
• To notify you about changes to the Services, welcome letters, billing reminders, technical notifications and security announcements;
• Your account information – such as dates of payments owed and received, the subscription services you use or any other information related to your account;
• To comply with applicable legal requirements, industry standards and Greet’s procedures and policies, to enforce our Agreements, and to defend our legal rights.

Greet only processes your Personal Data based on a valid legal ground, including when:

• You have consented to the use of your Personal Data for example, to provide you with tailored advertising; If Greet do so, Greet will provide you with full details of the Personal Data that we would like to process and the reason, so that you can carefully consider whether you wish to consent. In this case, Greet would like to remind that you may withdraw your consent at your desired time.
• We need your Personal Data to provide you with the Services, including for account creation, the delivery of our Services, responding to your inquiries, and providing customer service and technical support; We have a legal obligation to use your Personal Data, such as the obligation to protect intellectual property rights and restrict content available on the Service based on your location; or
• We have a legitimate interest in using your Personal Data. In particular, we have a legitimate interest in using your Personal Data to personalise our Services and provide you with tailored content, conduct business analytics, and otherwise improve the security and performance of our Services. We only rely on our legitimate interests to process your Personal Data when these interests are not overridden by your rights and interests. We may also share this information with third parties for this purpose.

If you are an existing customer, unless you ask Greet to provide you with additional marketing information, we will only contact you by electronic means (e-mail). Where required under applicable law, we will only send you marketing communications with your consent.

Your Personal Data will be stored by us in accordance with applicable data protection laws to the extent necessary for the processing purposes outlined in this Privacy Policy.

6. YOUR DATA PROTECTION RIGHTS

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at hello@greet.solutions if you wish to make a request.

7. COOKIES

What are Cookies?

Cookies are small text files that are placed on your device or browser when you make use of Greet’s websites, services, applications and/or administrative control panel. These allow Greet’s services to function more efficiently, for example, storing and honouring your settings or preferences, combating fraud, providing advertising, and analysing how Greet’s services perform. Some cookies only last for a short duration and expire at the end of a session, for example, when you close a browser winder. These are known as “session cookies.” Other cookies last longer and remain stored on your browser or device and can, for example, track your settings or activities on several sites. These are known as “persistent cookies.”

How do we use Cookies?

When you access Greet’s websites, services, applications and/or administrative control panel, we may send one or more cookies (and/or similar technologies) to your computer. By sending you cookies with values that are unique, Greet may be able to uniquely identify your web browser or device when you access our websites, services, applications and/or administrative control panel. Greet may use both “session” and “persistent” cookies to collect, store, and sometimes track various types of information.

Why do we use Cookies?

Greet uses cookies to retain your session states and to offer you a personalised experience on our websites, services, applications and/or administrative control panel.

“Do Not Track” Notice

There is no accepted standard on how to respond to Do Not Track (DNT) signals, and Greet does not respond to such signals. You can learn about DNT at http://www.allaboutdnt.com.

8. How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at hello@greet.solutions

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk